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Update your personal details, access
payslips, book training and manage leave requests
ANYWHERE AND ANYTIME.
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Overview
of Employee Self Service (ESS)
ESS
is a web base application that enable employee to interact directly with their
human resource data to inquire, review and act upon transactions in the
workplace. ESS allows users to change their own address, contact detail and so
on. ESS also involves the use of internet based technology to allow all
employees to access human resource database using internet. Internet or
Intranet is two ways that a company can provide access to employee
self-service. Employee can access self-service from anywhere in the by using a
computer, a browser and a phone line connection to the internet if the company
choose to open access via Internet. There are several types of self-service
application which are Interactive Voice Response, Internet and intranet. In
this blog, I focus on web-based self-service via a company intranet or the
Internet.
Features
are usually used
Basically,
ESS includes of administrative service
such as employee communication and personal
data updates for employee such as address, emergency contact, bank account
detail and leave request. So employees can manage their personal detail anytime
and anywhere. HR may choose to give employees the ability to view and update
information when a company implements ESS. There are two factors that employee
allows update their information, first if the information is the employee’s own
personal information and second if the employee is given management right.
Below are examples of features:
Employee Self Service
Application:
-
Personal
data maintenance
- Employee
communication
- Benefit
inquiry
- Family
status change
Manager Self Service
Applications:
- Management
report
- Time
card approval
- Travel
and expense management
- Leave
management
Advantages of using web-based
employee self service
There are several advantages of
implementing ESS. First of all is about cost
saving. When employees have access to self-service, they are able to answer
many questions independently, thus lowering the number of phone calls to the HR
or payroll department. Moreover, less money is spent on paper forms if employees
and managers are able to update information online because employee information
is captured electronically and sent to the appropriate approver, so there is no
rekeying or data from paper forms.
Next is cost avoidance.
Satisfactory service can provide by HR department to more workers without
department headcount. HR manager also can rest easier knowing the information
in their database will have higher degree of accuracy than ever before. When
managers can submit new hires, salary increases, and performance reviews to the
appropriate HR manager for approval, transactions are processed faster than
paper-based system. Research shows that most organization indicate that the
main reason for implementing ESS technology are to reduce cost and to improve
HR service and employee satisfaction, (The Hunter Group,2001)
Besides that, employee also get
some benefit include better option for communication with management team, the
collaboration between employee department will be improved, and variety human
resource document and file can access
easily. Finally, employee and manager self-service result in key benefit for
the HR department.
(403
words)
References:
The Hunter Group.
(2001). 2000 Human resources self-service survey. In: A. Doran (Ed.), E-Work architect: How HR leads the way using
the internet (pp. 135–154). Austin: Rector Duncan & Associates, Inc.
Janet H. Marler, James H.
Dulebohn, (2005),"A Model of Employee Self-Service Technology
Acceptance", Joseph J. Martocchio, in (ed.) Research in Personnel and Human Resources Management (Research in
Personnel and Human Resources Management, Volume 24), Emerald Group Publishing
Limited, pp. 138
http://www.hrrevolution.com/Articles/ESS/
